The three possible ways to sign-in are circled on the left image. Tapping on ‘Sign-in’, ‘Settings’ or directly on any games will results in the ‘sign-in’ window to show-up.

It was a temporary issue experienced that has been fixed right away.

Users can purchase either a game or the season and watch on Mobile Devices.

When "Currently Unavailable" appears in the CANUCKS LIVE GAME player, it means that the game is coming soon, but no live feed is available from the arena yet. Typically, live feeds become available 30-40 minutes before the game, so check back at that time to view the live game.

Why is my video not playing?

Low Memory - if your computer has less than the minimum 256 MB of memory or you are running many applications at the same time, close other applications before playing a video.

Low Bandwidth - it is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Contact your internet provider if you suspect you are getting less than this speed.

This is most likely due to low internet bandwidth. It is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet provider if you suspect you are getting less internet bandwidth than you should.

If you feel like you are being blacked out incorrectly please contact customer support with your IP address. If you don't know your IP address is please go to: whatismyipaddress.com. Please include the IP address in the problem description or have it available when calling customer support.

The CANUCKS LIVE GAME player lets you adjust the video quality by controlling the video streaming bitrate. You can choose a bitrate (400Kbps, 800Kbps, 1600Kbps) that best matches your network's available bandwidth. The video player will default to 1600Kbps. Example below:

In addition, the CANUCKS LIVE GAME's adaptive streaming will automatically adjust the video bit rate to best fit your network's bandwidth. To turn on the adaptive streaming option, click on the button labeled "ADAPTIVE".

In order to enable adaptive streaming, you will be prompted to install the NeuLion plug-in.

If you should run into any problems playing the video after installing the plug-in, you can switch back to standard streaming by clicking on the button labeled "ADAPTIVE".

In order to view CANUCKS LIVE GAME on your mobile device, you must first register for a CANUCKS LIVE GAME account online. Once you have a valid account, download the CANUCKS LIVE GAME APP for your device, launch the app, enter your user/password and click on the “Watch Live” button in the appropriate game calendar entry.

An antivirus or content filtering application (i.e. firewall) may be running. Either disable these types of services or consult the documentation for the application to understand how to configure it to not affect the players ability to function properly.

The NeuLion Media Player, by default, will play content using the Flash Player at a static bitrate of 1600 Kbps. You can select to use a static bitrate of either 400 Kbps or 800 kbps. These bitrate selections are located in the bottom right-hand corner of the player in the "BITRATE" selection list.

Alternatively, if the NeuLion Plug-In is installed, you can use the adaptive streaming capabilities by selecting the "ADAPTIVE" button located in the bottom right-hand corner of the player. Once selected, two additional bitrates will appear in the "BITRATE" selection list; "Adaptive" and 2200 Kbps.

To experience the best media quality that will automatically adjust to your available network bandwidth we, recommend selecting the "Adaptive" bitrate. The NeuLion Plug-In (BETA) must be installed to use this feature. Once selected, the content will always be played at the best quality possible and avoid any instances of buffering or stream interruptions. You may disable the NeuLion Plug-In (BETA) at any time by selecting the "ADAPTIVE" button to toggle this feature off.

Pricing for CANUCKS LIVE GAME will not vary depending on your location. Pricing (including any applicable taxes) will be displayed when you access the log-in or registration screens for CANUCKS LIVE GAME. In all cases, you will be charged the full subscription price in advance, subject to the rebate and cancellation terms described in these FAQs and in the NHL.comTerms of Service.

Please first check your spam or junk mail folder for your activation email.

On the login screen there is a “Forgot your password?” link, click on this and a new password will be sent to your registered email account immediately. Remember that passwords are case sensitive. Check if you accidentally have caps lock on your keyboard.

No. Sharing of your username and password is strictly prohibited.

No. If you are signed-in with your username and password no other user will be able to sign-in to CANUCKS LIVE GAME while you are using it.

If you cannot seem to resolve your issue in the FAQ section, Click Here to chat to an agent online

• Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
• One of the following operating systems, Windows 98 Second Edition, Windows 2000, Windows ME, Windows XP, or Windows Media Center Edition
• Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:
  • IE: microsoft.com/ie
  • Firefox: mozilla.com/firefox
• Flash Player 9:  adobe.com/products/flash/about/
• Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended.
• Free hard disk space: 300 MB
• Video adapter and monitor: Super VGA (1024x768) or higher.

• PowerPC G3 600 MHz
• Pentium III 1GHz
• Mac OS X 10.4+
• Flash Player 9:  adobe.com/products/flash/about/
• Firefox v1.5+: mozilla.com/firefox
• Flip4Mac v2.0+: flip4mac.com
• Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended.
• Free hard disk space: 300 MB
• Video adapter and monitor: Super VGA (1024x768) or higher.

Subject to applicable laws, if you are a subscriber to any CANUCKS LIVE GAME package, you may cancel your season subscription to CANUCKS LIVE GAME within FIVE days of subscribing, and receive a refund of the subscription or installment price; provided that if you sign up for CANUCKS LIVE GAME again after cancelling, CANUCKS LIVE GAME reserves the right to deny further cancellation requests. You may cancel your subscription by contacting CANUCKS LIVE GAME customer support). CANUCKS LIVE GAME may cancel your subscription to CANUCKS LIVE GAME at any time without notice for conduct that CANUCKS LIVE GAME believes, in its sole discretion, violates the TOS, including, without limitation, conduct that CANUCKS LIVE GAME believes is harmful to other subscribers, CANUCKS LIVE GAME's business or other information providers.